Method 1: Install Internet Explorer 7
You may be able to resolve problems with Internet Explorer 6 if you install Internet Explorer 7. Installing Internet Explorer 7 probably will not resolve problems with Outlook Express.

For information about how to install Internet Explorer 7, visit the following Microsoft Web site:
http://www.microsoft.com/windows/products/winfamily/ie/default.mspx (http://www.microsoft.com/windows/products/winfamily/ie/default.mspx)
Note After you install Internet Explorer 7, you can repair damaged files or missing registration information in Internet Explorer 7. To do this, follow these steps:

1.      Start Internet Explorer 7.
2.      On the Tools menu, click Internet Options.
3.      On the Advanced tab, click Reset.
4.      In the Reset Internet Explorer Settings dialog box, click Reset to confirm.

Method 2: Install Windows XP Service Pack 2

If you do not want to install Internet Explorer 7, or for some reason cannot do so, you may be able to resolve problems with Internet Explorer 6 by installing Windows XP Service Pack 2. Additionally, installing Windows XP Service Pack 2 may help resolve issues with Outlook Express because Windows XP Service Pack 2 includes both Internet Explorer 6 Service Pack 2 and Outlook Express Service Pack 2.
To install Windows XP Service Pack 2, follow these steps:

1.      Visit the following Microsoft Web site:
http://update.microsoft.com (http://update.microsoft.com)

2.      Click Express Install (Recommended).

3.      If your computer qualifies, Windows XP Service Pack 2 will be one of the updates that is automatically selected. Click Install.

4.      Review the Microsoft Software License Terms. Then, if you agree with it, accept it.
For more information how to obtain the latest Windows XP service pack, click the following article number to view the article in the Microsoft Knowledge Base:
322389 (http://support.microsoft.com/kb/322389/) How to obtain the latest Windows XP service pack

Method 3: Repair Internet Explorer 6 and Outlook Express 6 by using the System File Checker in Windows XP
If you already have Windows XP Service Pack 2 installed, and you do not want to install Internet Explorer 7, you may be able to resolve problems with Internet Explorer 6 by running the System File Checker. Additionally, running the System File Checker may help resolve issues with Outlook Express 6.

To run the System File Checker, follow these steps:
1.      Click Start, click Run type sfc /scannow, and then press ENTER.
2.      Follow the prompts throughout the System File Checker process.
3.      Restart the computer when System File Checker process is complete.

Method 4: Reinstall Internet Explorer 6 by using the Ie.inf file
If you already have Windows XP Service Pack 2 installed, and you do not want to install Internet Explorer 7, you may be able to resolve problems with Internet Explorer 6 by using the Ie.inf file to reinstall Internet Explorer 6. To do this, follow these steps:

1.      Click Start, click Run, type %systemroot%\inf, and then press Enter.
2.      Find the Ie.inf file that is located in Windows\Inf folder.
3.      Right-click the Ie.inf file, and then click Install.
4.      Restart the computer when the file copy process is complete.

Method to follow if you have Internet Explorer 7
If you have Internet Explorer 7, you can repair damaged files or missing registration information in Internet Explorer 7. To do this, follow these steps:

1.      Start Internet Explorer 7.
2.      On the Tools menu, click Internet Options.
3.      On the Advanced tab, click Reset.
4.      In the Reset Internet Explorer Settings dialog box, click Reset to confirm.

Method to follow if you have Outlook Express 6
If you already have Outlook Express 6 installed on your computer, we recommend that you use Windows Live Mail instead of Outlook Express 6.

Windows Live Mail is an e-mail program that you install on your computer. Windows Live Mail stores messages on your computer. This means that you can access, read, and compose e-mail messages even when you are not connected to the Internet. Windows Live Mail works with popular Web-based e-mail services such as Hotmail, AOL mail, Google mail, and Yahoo! mail. Windows Live Mail is built to automatically configure many popular e-mail services.

To install Windows Live Mail, visit the following Microsoft Web site.
http://get.live.com/wlmail/overview (http://get.live.com/wlmail/overview)

Troubleshooting for advanced computer users
This section is intended for advanced computer users. If you are not comfortable with advanced troubleshooting, you might want to ask someone for help or contact support. For information about how to do this, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/ (http://support.microsoft.com/contactus/)

If the methods listed in this article do not resolve the issue, you may be able to resolve the issue by performing an in-place upgrade (reinstallation) of Windows XP. For more information how to complete an in-place upgrade, click the following article number to view the article in the Microsoft Knowledge Base:
315341 (http://support.microsoft.com/kb/315341/) How to perform an in-place upgrade (reinstallation) of Windows XP

To Select all items on a web page use CTRL and A.

To Copy a selected items to the clipboard use CTRL and C.

To Paste an item from the clipboard into a document use CTRL and V.

To Add the current web page to favorites use CTRL and D.

To Open the IE search utility use CTRL and E.

To Open the History utility use CTRL and H.

To Open the Favorites utility use CTRL and I.

To Go to a new location/document use CTRL and L. Also CTRL and O.

To Open a new Explorer window use CTRL and N.

To Print the current web page use CTRL and P.

To Refresh the current web page use CTRL and R. Also you can use the F5 key.

To Save the current web page use CTRL and S.

To Close the current Explorer window use CTRL and W.

To go to IE homepage use ALT and the HOME key.

To go forward one page same as Forward button) use ALT and the right arrow key.

To go back one page (same as Back button) use ALT and the left arrow key.

To Undo use Ctrl+Z

To Redo use Ctrl+Y

To view Page Source use Ctrl+F3

To Reload use F5 Ctrl+R

To Reload (cache override) use Ctrl+F5

Select Location Bar use Select Location Bar or Ctrl+Tab or F4 or F6

Vista

1. Click Start, type systempropertiesprotection in the Start Search box, and then press ENTER.

If you are prompted for an administrator password or for a confirmation, type the password, or click Allow.

2. Wait for Windows to search for available disks and most recent restore points. In the System Properties dialog box, on the System Protection tab, click Create.

3. Type a name for the restore point and then click Create.

4. After the restore point has been created successfully, click OK two times.

Note If System Restore is turned off, click to select the local disk, click Apply and then click Create.

Windows XP

1. Click Start, click Run, type %SystemRoot%\system32\restore\rstrui.exe, and then click OK.

2. On the Welcome to System Restore page, click Create a restore point, and then click Next .

3. On the Create a Restore Point page, type a name for the restore point and then click Create

4. After the restore point has been created, click Close.

Note: If System Restore is turned off, you receive a message that asks whether you want to turn on System Restore now. Click Yes. Then, in the System Properties dialog box, click to clear the Turn off System Restore check box, click OK, and then repeat this step.

Restore the registry

Manual steps to restore the registry in Windows Vista or Windows XP

Use System Restore to undo registry changes in Windows Vista or in Windows XP

Vista

1. Click Start, type systempropertiesprotection in the Start Search box, and then press ENTER.

If you are prompted for an administrator password or for a confirmation, type the password, or click Allow.

2. In the System Properties dialog box, on the System Protection tab, click System Restore,

3. In the System Restore dialog box select Choose a different restore point, and then click Next

4. Select the restore point that you want to use, and then click Next.

5. Confirm your restore point, and then click Finish System restore restores the selected Windows Vista configuration and then restarts the computer.

6. Log on to the computer. When the System Restore confirmation page appears, click OK..

Windows XP

1. Click Start, click Run, type %SystemRoot%\System32\Restore\Rstrui.exe, and then click OK.

2. On the Welcome to System Restore page, click Restore my computer to an earlier time (if it is not already selected), and then click Next .

3. On the Select a Restore Point page, click the system checkpoint. In the On this list select the restore point area, click an entry that is named “Guided Help (Registry Backup),” and then click Next. If a System Restore message appears that lists configuration changes that System Restore will make, click OK.

4. On the Confirm Restore Point Selection page, click Next. System Restore restores the previous Windows XP configuration and then restarts the computer.

5. Log on to the computer. When the System Restore confirmation page appears, click OK.

Workaround

Depending on what program and the operating system you’re working with there are several possibilities to open and work with docx, xlsx or pptx files without the necessity of purchasing the latest and rather expansive Microsoft Office 2007 software suite.

Microsoft Compatibility Pack

For older versions of Microsoft Office or Microsoft Word, Excel or PowerPoint:Older versions such as Office XP do not support the docx format because it was not known when they were developed and sold. A simple way to read docx and xlsx files in those applications would be to install the Microsoft Compatibility Pack which adds support for the new file formats. By installing the Compatibility Pack in addition to Microsoft Office 2000, Office XP, or Office 2003, you will be able to open, edit, and save files using the file formats new to Word, Excel, and PowerPoint 2007. The Compatibility Pack can also be used in conjunction with the Microsoft Office Word Viewer 2003, Excel Viewer 2003, and PowerPoint Viewer 2003 to view files saved in these new formats.

Open Office

You can use the Open XML Translator for Open Office to be able to read and edit docx, xmlx and pptx files with Open Office.

Online Solution

The docx converter lets you convert docx documents online.It offers a portable solution for your compatibility needs. It will convert a Microsoft Office .docx file into a simple html file. It strips out some of the formatting, but now supports bold, italic, and underlined text. Left, right, center, and justified alignment and more.

Something for Macintosh Users

You might want to use the Online Solution above. If you happen to use Microsoft Office on your Mac computer you might want to take a look at the Microsoft Office Open XML File Format Converter for Mac. Open XML Converter allows you to convert Open XML files that were created in Office 2008 for Mac or Office 2007 for Windows so that you can open, edit, and save them in earlier versions of Office for Mac.

1. Close all Office programs.

2. Click Start, click Run, type regedit, and then click OK.

3. Locate and then click the following subkey, depending on your version of Windows and of Office:

32-bit versions

2007 Office system

HKEY_LOCAL_MACHINE \Software\Microsoft\Office\12.0\Registration

64-bit versions

2007 Office system

HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Office\12.0\Registration

4. Export the Registration subkey.

You can make a backup of the values under the Registration subkey if the new product key does not work. To do this, follow these steps:

1. Right-click the Registration subkey, and then click Export.

2. In the Save in list, select a location to save the registration entries.

3. In the File name box, type a name for the .reg file that you want to export, and then click Save.

Note In steps 4a through 4c, you created a backup of the Registration subkey. You can restore the Registry settings of the Registration subkey by double-clicking the .reg file that you saved in step 4c. The contents of the .reg file are automatically exported to the Registry.

5. Under the Registration subkey, there may be several Globally Unique Identifiers (GUID) that contain a combination of alphanumeric characters. Each GUID is specific to a program that is installed on your computer.

Click a GUID. Then, view the version of Office that is listed in the right pane for the Productname registry entry. After you find the GUID that contains the version of your Office program, follow these steps:

1. Delete the DigitalProductID registry entry.

2. Delete the ProductID registry entry.

6. Close Registry Editor.

7. Open an Office program, such as Microsoft Word. When you receive a message that prompts you for the product key, type the correct product key, and then click OK.

Note: The steps to change the resistration key for Office 2003 and XP are the same except for step 3:

Office 2003
HKEY_LOCAL_MACHINE \Software\Microsoft\Office\11.0\Registration

Office XP
HKEY_LOCAL_MACHINE \Software\Microsoft\Office\10.0\Registration

Office 2003
HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Office\11.0\Registration

Office XP
HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Office\10.0\Registration

No problem. It can be done in a few seconds by changing some setting in Outlook Options:

1. Open Outlook
2. Click Tools menu
3. Click Options
4. Click the Email Options button under Preferences tab
5. Select Tracking Options
6. Select Always, Never, or Ask Me under the section titled “Use this option to decide how to respond to
requests for read receipts” at the bottom of the dialog box.
7. Click OK. You’re done now.